Teams of one to five
Support is a side job, not a department
Early access for Shopify stores
Stop answering “Where is my order?” all day
Storeside reads your store policies and order data, then drafts replies in your voice. You approve each draft until you trust it, then choose which topics go out on their own
Free early access for Shopify stores. No credit card
280 Shopify stores are on the waitlist
Inbox · Order #1042
MayaWhere is my order #1042?
Draft Awaiting your approval
Hi Maya, order #1042 shipped on Tuesday. It is in transit and the carrier shows delivery by Friday. Your tracking link is below
Shipping policy
Order #1042
Live inbox preview
Made for small Shopify stores
Same questions weekly
Stores that get the same questions every week
You approve first
Owners who want to approve replies before they go out
Try three common questions
Pick a customer question and read the draft reply
CustomerWhere is my order #1042?
Draft reply
Hi Maya, order #1042 shipped on Tuesday. It is in transit and the carrier shows delivery by Friday. Your tracking link is below
CustomerCan I return a worn item?
Draft reply
Hi Sam, worn items cannot be returned. Unworn items with tags can come back within 30 days of delivery. If it arrived damaged, send a photo
CustomerDo you ship to Canada?
Draft reply
Hi Lena, yes, we ship to Canada. Delivery takes five to eight business days, and duties show at checkout before you pay
Live inbox preview
Every reply starts from your policies and the customer’s order
Storeside checks your shipping policy, return rules, and order status before it writes. When it lacks a fact, it hands the thread to you with a note
Shipping policy
Return rules
Order status
Storesidewrites the draft
Draft with sources
Handoff to youwith a note on the missing fact
Live in three steps
Connect your store
Install the Shopify app
Add your policies
Paste a page or upload a PDF
Review drafts
Approve replies until you trust them, then let routine ones go out alone
One inbox for you and the agent
Each thread shows the order, the draft, and the sources behind it. You edit, send, or take over
- Drafts first, sending second
- Sources beside every answer
- Handoff when the agent lacks a fact
Threads
Maya · #1042Where is my order…
Sam · #1038Can I return a worn…
Lena · #1031Do you ship to Canada?
Omar · #1029Wrong size sent
Draft Order #1042 · Shipped Tue
Hi Maya, order #1042 shipped on Tuesday. It is in transit and the carrier shows delivery by Friday
Sources
Shipping policy Order #1042 Carrier trackingQuestions before you join
Nothing goes out without your approval until you turn on automatic replies for a topic. Every answer lists its sources
Storeside has its own inbox, so you do not need a helpdesk to start. If you already use one, Storeside can send drafts and handoffs to it by email. Direct connections come after launch, in the order waitlist members ask for them
English at launch. Spanish, French, German, and Portuguese follow. Storeside replies in the language the customer writes in
Early access is free for Shopify stores on the waitlist, and you never enter a card to join. We email you the plans and prices at least 30 days before any charge
Storeside keeps your policies and the order fields it needs to answer a question, such as status, items, and tracking. It never reads payment details. Email privacy@storeside.app and we delete your data
Take support off your morning list
Free early access for Shopify stores. No credit card